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5 min read

Canada’s ‘new normal’ must include virtual care

Published on
June 29, 2020
global

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🏥 About 60% of healthcare visits in Canada are conducted virtually now, a huge jump from pre-pandemic times.

📱 Virtual care has allowed Canadians to continue to access health care while maintaining physical distancing and safety.

🌍 Alberta has set an example by making the province's virtual care billing codes permanent.

💻 Four key levers can help make sure that virtual care remains part of Canada's "new normal."

Takeaways:

👨‍⚕️ Virtual care is here to stay, and healthcare professionals need to adapt to it.

📈 Future healthcare professionals should be familiar with the four key levers to ensure virtual care is part of the new normal.

💬 Speak up: discussion and negotiation are important for Canada to improve virtual care.

🌟 Embrace virtual care as a way to improve healthcare accessibility and safety for all Canadians.

Virtual Care in Canada: Laying the Foundation for the Future

The Rapid Uptake of Virtual Care in Canada

About 60 per cent of healthcare visits in Canada are now conducted virtually, a jump from the 10 to 20 per cent pre-pandemic. My own clinic group is currently "seeing" more than 90 per cent of our patients through phone appointments alongside some additional "visits" conducted through video chat.

Ensuring the Lasting Impact of Virtual Care

Virtual care has allowed Canadians to continue to access health care while maintaining physical distancing and safety. The uptake has been rapid — but we need to make sure that it lasts. One province has taken a step towards maintaining virtual services: Alberta has made the province’s virtual care billing codes permanent. In other regions, the debate and discussion continues, including in Ontario where negotiations are underway between doctors and the province.

The Future of Virtual Care

In either case, we are laying the foundation of our future. Looking beyond the pandemic, four key levers can help ensure that virtual care remains part of Canada’s “new normal.”

  • Accessibility
  • Quality
  • Equity
  • Integration

We must ensure that virtual care is accessible to all Canadians, of high quality, provided equitably, and integrated into health systems. With these key factors in mind, virtual care can become an essential part of healthcare in Canada for years to come.

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https://healthydebate.ca/2020/06/topic/new-normal-include-virtual-care/